FAQ

All pricing is in USD.

Email: info@abellie.com

Instagram: @A.B.ELLIE

Phone: 612.476.4444

We’re available to chat Monday-Friday, 10am-3pm CST. Please allow 1-2 business days for us respond to email inquiries.

Due to the handmade nature of each item, all orders are FINAL SALE - this includes all pieces on our site.

• For full-price + standard earring orders, we offer a one-time exchange within seven days of delivery.

• Exchanges must be authorized before sending back to the AB ELLIE studio. Contact us to begin this process.

• Customers are responsible for all shipping fees associated with an exchange.

• Rush, custom, promo, and sample orders are not eligible for an exchange.

Promo codes not valid on full priced gowns or garments.

Please note— orders with added RUSH SHIPPING are not eligible for an exchange.

Freshwater pearl styles: variations to be expected within the freshwater pearls. This is the nature of organic elements. An order can’t be exchanged or returned due to pearl variance or not liking pearl shapes. Please note— style quality is always met and pearl variation will not alter the integrity of the piece.

Price adjustments - Given the handmade nature, if you purchased a full price style within 7 days of a promotion, we will offer an online credit to be used on a future order at ABELLIE.COM for the difference. The credit code must be used within 5 days of being issued. Price adjustments not valid on sale, rush, or custom styles or if another promotional code was used on the initial order.

If you need styling help, please submit a STYLEme. for personalized guidance.

We include the following items in your Home Trial shipment:

• Tape measure

• Return shipping label

• Clamps (if necessary based on the style)

• Virtual appointment (if requested)

• All of these items should be included when returning Home Trial

• Please repack Home Trial items the way they were received. The outer shipping box needs to be properly taped so all contents are secured.

Home Trials are available for most made-to-order gowns + garments. Here are some major things to note:

• Limit of two gowns or styles per order

• This service is only available in the USA

• The cost of this service covers insured shipment to you and back

• Most samples are between US 6-US 10. These samples have been worn so some sizing variation is to be expected

• Typically, the delivery window is Monday or Tuesday but this can be customized based on schedule. We will talk through details once the order has been processed

• Return shipment must be made within 3-days of delivery (example: if you receive your Home Trial on a Monday, please return by Wednesday)

• Signature is required upon delivery— please make arrangements for efficient delivery. We are not responsible for missed delivery windows and the items must be returned within 3-days of attempted delivery

• Please handle items with care. This means clean hands and a clean face (no makeup please!) are appreciated. Shoes should not be worn when trying on gowns or garments

• Return shipping label should completely cover original shipping label and any other stickers need to be removed before dropping off at a UPS location

• Do not drop off Home Trial at a UPS affiliate location (such as CVS, Staples, etc.) Please find a UPS store to drop-off

• A drop-off receipt should be obtained if you’d like to track the shipment

• A returning shipment should not be left outside for pick-up

• If the Home Trial is not dropped at a UPS location on the 3rd trial day, the full retail amount will be charged to your card

• If you choose to proceed with an order of the same style you requested during your Home Trial, we will credit up to $60 (depending on trial type)

• $60 is the maximum reimbursement, regardless of trying on one or two gowns

• Credit is valid for up to two weeks from the date on which you received the Home Trial

You can see our privacy and cookies policies here.

Most of our HDWR collection, and some AB ELLIE pieces, are 14k gold electroplated. This process gives a sheen finish that can vary slightly each time.

Currently, the HDWR collection is available in 14k gold plated but silver can sometimes be created upon request and is subject to a fee.

Earthy elements, such as freshwater pearls, baroque pearls and glass, are used in many of our styles. These are organically shaped and each piece will have variations. As always, the integrity of the design is kept.

Freshwater pearl styles: variations to be expected within the freshwater pearls. This is the nature of organic elements. An order cannot be exchanged or returned due to pearl variance or not liking pearl shapes. Please note— style quality is always met and pearl variation will not alter the integrity of the piece.

Sashes are created with 2-yards of ribbon. Sashes may be tied in a bow or a simple knot; if you wish to transform your sash into a belt, please contact us for custom pricing.

Please see our guide here. Need assistance? Reach out— studio@abellie.com / we are happy to guide you as are our designers to be sure you select the proper size for you.

Rush orders can typically be accommodated. See more info about rush orders HERE.

Rush orders are final sale and are not eligible for a return.

All USA ready-to-ship orders will ship via UPS. All international ready-to-ship orders will be dispatched via USPS.

You can upgrade shipping HERE if needed.

Typical shipping time for USPS ranges and depends on the shipping address. If made-to-order styles and ready-to-ship styles are on the same order then all items will ship within the standard shipping time.

Each country has different import laws. Customers are subject to tax + duty fees.

If an order is returned to the AB ELLIE studio because the buyer did not accept duty fees, there will be no refund for the product.

We are not liable for late deliveries from couriers nor are orders delayed amidst transit eligible for a refund. If you are on an urgent timeline, please reach out HERE.

If your order has shipped, it can’t be cancelled.

You can receive a full refund if cancellation is initiated within 3-days of order placement. Any cancellations after the 3-days will receive a 50% refund of the total purchase. To cancel an order placed, please contact us.

Due to the custom + handmade nature of our accessories, pieces take time to create! They’re a labor of love and often pass through multiple hands before getting to you. From design, crafting, and finishing touches, our accessories are meticulously handled and take time to reach the quality level we strive to meet. This is why most earring orders take 4-6 weeks and other timelines can be upwards of 10 weeks.

All domestic orders are shipped via UPS Ground unless otherwise requested. All international orders are shipped via USPS or UPS Expedited International (unless otherwise requested).

If you’d like to add signature required to your order, please contact us. This is not automatically done.